Please read through the following details about Services Desk Responsiblities
As the Customer Service and Information Specialist for both the Union and Carolyn and Kem Gardner Commons buildings, you will be providing guest services to students, staff, faculty, and guests. Duties include collection and distribution of accurate campus, city, and building information regarding events, directions, and ticket sales. Other tasks include the use of office equipment and upkeep of the desk. Completes other projects and duties as assigned. Attends mandatory monthly staff meetings and annual Union staff training programs.
Candidate must demonstrate effective judgment, communication, multi-tasking, and troubleshooting skills to identify and solve problems while performing various office and cashiering tasks. As this individual is often the first contact for visitors both in person and on the telephone, he/she must be able to multitask efficiently, respond well in difficult or hazardous situations, while positively representing the University. Flexible schedules and paid training.
Commitment to excellent customer service, telephone etiquette/skills, basic organization, self-motivation, effective communication and listening skills. Must be able to interact with guests at various locations around the counter and do moderate lifting (10-25 lbs).
Previous cashiering and ticket sales experience, flexibility in schedule, work-study or current student at the University of Utah.
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Please answer the following questions to the best of your ability.
Please describe any previous customer service experience you have had.
Please describe your reasons for wanting to work at the Services Desk.
Please list the hours during the day you are available to work during the Fall 2021 semester.
Please list the hours during the day you are available to work during the Spring 2021 semester.
Please attach a screenshot of your class schedule.
Accepted file types: jpg, gif, png, pdf.
University ID #
Reference Letters and Resume
Please attach a resume that includes the following:
• Related employment.
• Any leadership experiences
• Any community service.
• Honors, awards, and achievements.
• Other information you feel will be useful to the selection committee.